Post by account_disabled on Dec 12, 2023 11:06:23 GMT
Ad the transition to online in general) to be successful, you need full support from the directors and managers responsible, as well as from all the main parties involved. It's not just another store, it's a defining strategy that will take the whole company to another level. Thus, you need to involve every person in the company.Also, to implement the omnichannel model, you must ensure that all company departments are involved.
Ecommerce – must be the catalyst of this change and stimulate its evolution; Logistics – to create customized delivery options; Finance – to develop channel strategy; Legal – to support all terms and policies for these sales; Accounting – to help Job Function Email List you manage the new payment methods; Marketing – to promote and analyze the new shopping experience; Quality – to ensure the best warranty and return policies; Customer Relationship Services – to help you achieve the desired level.
Customer satisfaction and loyalty. Choose the most suitable partners Once you've gone through all the steps above, you need to look for allies that will make this omnichannel strategy possible. The partners are all the companies involved in supporting this vision : the e-commerce platform, the payment gateway, third-party logistics, the enterprise resource planning (ERP) system, the warehouse management system (WMS), the relationship management system with customers (CRM), digital agency.
Ecommerce – must be the catalyst of this change and stimulate its evolution; Logistics – to create customized delivery options; Finance – to develop channel strategy; Legal – to support all terms and policies for these sales; Accounting – to help Job Function Email List you manage the new payment methods; Marketing – to promote and analyze the new shopping experience; Quality – to ensure the best warranty and return policies; Customer Relationship Services – to help you achieve the desired level.
Customer satisfaction and loyalty. Choose the most suitable partners Once you've gone through all the steps above, you need to look for allies that will make this omnichannel strategy possible. The partners are all the companies involved in supporting this vision : the e-commerce platform, the payment gateway, third-party logistics, the enterprise resource planning (ERP) system, the warehouse management system (WMS), the relationship management system with customers (CRM), digital agency.