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Post by account_disabled on Dec 30, 2023 3:14:42 GMT
Service from Traditional to Multichannel – Part By Douglas Torres CEO & Founder @ Tew One and Yup Chat | Investor | Entrepreneur | Personnel manager Published on Jun LinkedIn Yup Chat How are companies adapting to everincreasing consumer demands in the digital age How can you provide a customer service experience that is efficient personalized and consistent in an everevolving landscape These are essential questions that drive the need for a multichannel approach to customer service. In this article we will explore the transformation of customer service from Email Marketing List traditional to multichannel highlighting the Brazilian market landscape and consumer trends. Let’s find out how this evolution is shaping business success. the years customer service has undergone a significant evolution moving away from traditional channels such as telephone and email towards a multichannel approach which offers customers different options for interacting with brands. This shift is driven by growing consumer demand for an integrated convenient and personalized service experience. As Douglas Torres Founder and CEO of Yup Chat said The evolution of customer service is a vital necessity for companies as customers increasingly seek a satisfying and personalized experience. According to research by Esteban Kolsky % of customers share their positive.
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